Call Gower Tours on +44 (0) 1527 85 1410

Booking Conditions & Terms Of Use


Who we are

This website (www.skigower.co.uk) is run by Gower Tours Ltd.

Name Gower Tours Ltd
Hours of business 09:00 to 17:00 Monday to Friday
Office address 2 High Street, Studley, Warwickshire, UK B80 7HJ
Registered address 2 High Street, Studley, Warwickshire, UK B80 7HJ
Contact e-mail address enquiries@gowertours.com
Contact phone number +44 (0) 1527 85 1410
Registration number (England and Wales) 1698054
ABTA number V4320
ATOL number 3288
VAT number 389 1554 12

Booking Conditions

YOUR CONTRACT IS WITH Gower Tours Limited, a Member of ABTA.

1. Your holiday contract

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
[If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us within 7 days of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within 10 weeks of travel].

2. Your financial protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate from Gower Tours ATOL number 3288. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond held by ABTA. For further information please see www.abta.com

3. ABTA

We are a Member of ABTA, membership number V4320. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within twelve months of the date of return from holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA/IDRS Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

4. Your Holiday Price

1) We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
2) When you make your booking you must pay a deposit of £ 75.00 per person and a further deposit of £ 125.00 per person two months after your booking is confirmed. The balance of the price of your travel arrangements must be paid at least 10 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. The price of your travel arrangements was calculated using exchange rates that are stipulated in your Contract and are in relation to Swiss Francs.
3) Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

5. If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Apex Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

6. If You Cancel Your Holiday

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below:-

Date of Cancellation Cancellation Charge
After booking but before further payment. Initial deposit only
After payment of 2nd deposit Initial and 2nd deposit
After payment of balance due 80% of total holiday cost
13 to 1 days before departure 90% of total holiday cost
Departure day or after 100% of total holiday cost

7. If We Change or Cancel Your Holiday

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date.
We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 10 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.

In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by specifying the carrier on your booking confirmation. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, coach operator, cross-Channel company, change of accommodation to another of the same standard.

If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

IF WE MAKE A MAJOR CHANGE TO YOUR HOLIDAY
Period before departure within which notice of Cancellation or major change is received by us or notified to you Amount you will receive from us
After payment of balance due but more than 15 days before departure £ 7.50
Within 14 days of departure £ 12.00

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Force Majeure We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

8. If You Have A Complaint

If you have a problem during your holiday, please inform the relevant supplier immediately (e.g. your hotelier) or our resort representative, if one is available, or contact us on the emergency phone number provided. We/they will endeavour to put things right. If your complaint is not resolved locally, please follow this up in writing within 28 days. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative, if available and contact us on the emergency phone number provided without delay whilst in resort. If you fail to follow this simple procedure of reporting your complaint we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Please also see clause 3 above on ABTA.

9. Our Liability to You

If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount.

10. Prompt assistance in resort

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

11. Passport, Visa and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

12. Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

Once a Contract has been formed the travel arrangements are our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines, coach operators of cross-Channel companies mentioned therein or any transport operator whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.


Website Terms & Conditions

It is paramount you read and fully understand these terms and conditions before you use our website or do any kind of business with us. If you do not understand any aspect of these terms and conditions please email enquiries@gowertours.com for clarification. You must only use our website or do business with us if you agree to these terms and conditions. By continuing to use our website you declare that you understand and accept these terms and conditions and agree to abide by them. If you do not agree with these terms and conditions please cease use of this website immediately.

Any claims and disputes relating to the use our website shall be governed in accordance with the law of England and Wales.

Changes to this website and our policies

These terms and conditions may change without prior notice, so you must check them each time you visit to ensure you still agree to abide by them. If you do not agree in full to these terms and conditions you must cease use of the website.

We may have other policies on this website, and those too may change from time to time at our sole discretion. It is your responsibility to check these policies to ensure you remain in agreement with them so you can access our website and use our services.

Material found on this website may change, be deleted or become out-of-date. We do not guarantee the accuracy of the information found on this website and we are under no obligation to update content.

We may collect information about you

By using our website or services you permit us to collect information about you, including but not limited to your name, contact details and website use.

We have a privacy policy which contains more information: Privacy Policy. You must have read, understood and agreed to our privacy policy before you can agree to these terms and conditions.

Informational purposes only

All information found on this website is for informational purposes only and does not claim to be professional, legal or expert advice. We are in no way liable for any losses, either direct or indirect, which results from accessing or using the information found on this website.

Copyright and intellectual property rights

Unless otherwise stated, we are the owner of the intellectual property rights on this website, including all content and media published. This material is fully protected by copyright law and all our rights are reserved.

You grant us a non-exclusive license to use any content you add to the website. We may use your submitted content for our own purposes, at our sole discretion.

You may not copy, redistribute, modify or sell any material on this website. You may print a copy of a web page on this website only if it is publically accessible without the use of credentials (examples of credentials including, but not limited to; a username, password, browser session, robot.txt file, .htaccess rule or IP address). Any material you legally print off must not be altered in any way.

Website access and services

Access to this website, and any services we provide, is discretionarily permitted by us and we hold the right to stop access at any point in time, without prior notice or refund. We are in no way liable to you if your website access, or access to service, is restricted or ceased altogether. 

Your misuse of our website

You must never knowingly attempt to upload malicious material which may damage our website, its infrastructure or functionality. This includes the uploading, introduction or planting of computer viruses, worms, Trojans, or any other malicious program. You must also never attempt to access data in our server or database which you are not permitted to access or use. You must never try to access an unauthorised area of our website, server or database. You must never attack, or facilitate an attack on our website or server in any way (including, but not limited to a denial of service attack).

Such misuse of our website is a criminal offence (Computer Misuse Act of 1990) and we will immediately contact law enforcement, seek prosecution, and hand over all information we have about you.

Our liability

As applicable under law, we are not excluded from liabilities arising from negligence, fraud and personal injury in which we are to blame. However, all information found on our website is offered without any assurance of accuracy or verification.  We will not be held liable, as much as is allowed by law, for:

Our website

Although we are under no obligation to do so, we will seek technical assistance if we find any viruses, malicious programs or material on our website to attempt to rectify the issue. However, we will not be held liable for any loss or damage resulting from harmful and malicious programs or material found on our website or server. Any material you download from our website you do so at your own risk.

We may provide links to other websites or display adverts which link to third party websites. We are not responsible for the content or material on third party websites and you visit third party websites at your sole discretion and risk.


Complaints

Any complaints you have about us can be sent to the following email address: enquiries@gowertours.com

We are a Member of ABTA, membership number V4320. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.